Are the products sold original?
Yes, all products offered for sale on Kaşarcızade.com are original and 100% natural. Natural cheeses and other products produced with Kars' traditional methods are offered to you in their freshest form.
Is VAT included in the prices of the products?
VAT is included in the sales prices of all products sold on Kaşarcızade.com.
I created a new order, can I change my order?
If your order has not been delivered to cargo yet, you can make changes to your order by reaching our customer service on WhatsApp at 0532 729 26 36.
Can I change the address to which my order will be delivered?
If your order has not been delivered to cargo, you can change the delivery address. To do this, you can reach our customer service via our WhatsApp line at 0532 729 26 36.
The product I want to buy is out of stock, will it be available again?
Our stocks are constantly updated. Our products are put up for sale as they are added to stock. You can purchase the product you want by checking again.
Cargo / Transportation
When will my order reach me?
Your orders will be delivered to your address within 1-3 business days.
How can I find out whether my order has been shipped or not?
You can track your order status on the "My Order Details" page on Kaşarcızade.com.
Is there anything I should pay attention to when receiving the cargo product?
Yes. Check the products delivered by cargo for any damage such as crushing, tearing or getting wet. It is important to not accept damaged packages and have the cargo officer write a report.
How can I reach the product if the cargo has arrived but I cannot find it at home?
If you are not at your address, your order will be delivered to the nearest cargo branch and kept there for 3 days. During this period, you can pick it up from the cargo branch with your ID number. Products not collected within three days will be returned to our company.
Cancellation & Refund
How long does it take to get a refund if I cancel an order?
When you cancel the order or return the product, your payment will be refunded to your account within 7-10 business days after we receive the product.
Within how many days can I return the product I purchased?
You can return the product within 14 days from the date it was delivered to you.
What should I do if the product I received is defective?
If the product is defective, you can request a return within 3 days. Your return will be completed once we receive the product. If we have the same product in stock, you can request a new one.
